Reference

Privacy Policy: What We Hold And Why

This page tells you exactly what jitawine records when you open an account and move money through bKash, Nagad or Rocket, and how you can ask us to show or correct it. Access to the platform depends on your local law and eligible regions.

What we collectHow it is usedHow to request a copyWhere to send questions

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HOW WE HANDLE IT

Data, Cookies And Account Security

Most privacy worries come down to four practical things: what sits on your device, who can reach your account, how long files stay, and how you get a change made. Here is how each one works at jitawine.

Cookies and local storage

We use a session cookie to keep you logged in and a small preference file to remember language and layout. Clearing them logs you out and resets those choices; nothing about your wallet balance lives in the browser.

Account security steps

Login needs your password plus a one-time code sent to your registered mobile number. Change your password from account settings whenever you suspect someone else has seen it, and we invalidate the old sessions immediately.

Retention and deletion

Transaction records are held for the period accounting and any applicable regulator require, then removed. Marketing data goes sooner — tell us to stop and we drop your contact details from those lists.

Requesting a change

Ask for a copy, correction or deletion through live chat or email. We confirm your identity with the registered mobile number first, then tell you what we changed and what we must keep by law.

The Rules This Policy Runs On

jitawine Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect only what an account and a wallet need to work. When you register, we store your name, mobile number, date of birth and the login credentials you set. When you send money through bKash, Nagad or Rocket, we record the transaction reference, the amount

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and the wallet number so your balance and history stay accurate. We also keep device and connection details such as your browser type and a shortened IP address, because that is how we spot a login from an unfamiliar phone before it turns into a problem.
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We do not sell your details. We share them only with the payment and technology partners needed to complete a deposit or withdrawal, or where a lawful request from an authority requires it. How long we keep records depends on the type: transaction records stay for
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the period our accountants and any applicable regulator require, while marketing preferences are dropped as soon as you withdraw consent. Because rules differ by country, your rights here depend on the local law that applies to you and on which regions the platform is eligible to
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serve. Where local law gives you a stronger right than this policy, that law wins.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH THE TEAM

Where To Send A Privacy Question

You do not need to guess who to ask. Every data request goes through the same two channels, and both are staffed by people who can see your account record. Have your registered mobile number ready — that is how we match a request to the right account before we release anything.

Live chat from your account Log in, open the chat window and type 'data request'. The agent verifies your registered mobile number, then logs the request against your account so nothing gets lost between shifts.

Email the privacy desk Write to our support address from the email tied to your account. Describe what you need — a copy, a correction or deletion of marketing data — and we reply on the same thread.

Wallet reference check Keep the bKash, Nagad or Rocket transaction ID handy. If your question is about a specific deposit, that reference lets the team pull the exact record while you are still in the chat.

Privacy Policy Questions You Might Ask

These are the questions our support team answers most often about account data, wallet records and how to get something changed.

Your name, mobile number, date of birth and login credentials. Once you deposit, we add the wallet reference, amount and transaction ID from bKash, Nagad or Rocket, plus basic device details used to protect the login.

Only the details needed to complete the transfer — the wallet number, amount and reference. Payment partners process that information under their own policies, and we do not pass your account history to them.

Yes. Ask through live chat or email, confirm ownership with your registered mobile number, and we provide a copy of your account and transaction records within the timeframe the applicable local law sets.

Send the correction request from live chat or the email linked to your account. We verify you first, then update the record; changing a registered mobile number may need an extra step so nobody else can take over the account.

Longer than your login details. Transaction records stay for the period accounting and any applicable regulator require, while marketing preferences and device data are removed sooner once they are no longer needed.

It applies wherever the platform is eligible to serve you. Whether you can open or keep an account depends on your local law and eligible regions, so check that before you register or deposit.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoRoulette Action InfoTeen Patti Superwin

Privacy Policy: What We Hold And Why

Data, Cookies And Account Security

Cookies and local storage

Account security steps

Retention and deletion

Requesting a change

Where To Send A Privacy Question

Privacy Policy Questions You Might Ask

01 What personal data does jitawine collect when I register?

02 Do you share my details with the payment providers?

03 Can I get a copy of the data you hold about me?

04 How do I correct a wrong name or number on my account?

05 How long do you keep my transaction records?

06 Does this policy apply if I play from outside Bangladesh?

Privacy Policy

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